Terms and Conditions

1. Acceptance of Terms

These Terms and Conditions ("Terms") govern your use of the website located at guttercleaningcartersvillega.com and any gutter cleaning, downspout cleaning, or gutter guard installation services provided by Gutter Cleaning Cartersville GA ("we," "our," or "us"), operating from 1 Johnson St, Cartersville, GA 30120.

By accessing our website, requesting an estimate, booking a service appointment, or allowing our crew onto your property, you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety.

2. Services Covered

These Terms apply specifically to the following services offered by Gutter Cleaning Cartersville GA:

• Gutter Cleaning: Manual removal of debris (leaves, twigs, sediment, and organic matter) from gutters, followed by a water-flow test to verify proper drainage.
• Downspout Cleaning: Clearing of blockages within downspout pipes, including elbows and underground drain connections where safely accessible.
• Gutter Guard Installation: Supply and installation of micro-mesh gutter guard systems on residential properties throughout Cartersville, GA and Bartow County.
• Post-Service Inspection: Visual assessment of gutter condition, hanger integrity, fascia board condition, and downspout attachment — provided as a courtesy alongside cleaning services.

We are a gutter-specialist company only. We do not provide roofing repairs, structural carpentry, foundation waterproofing, or landscaping services. Any findings we identify outside our scope will be reported to you verbally, but we will not perform the associated remediation work.

3. Estimates & Pricing

A. How Estimates Are Provided

Preliminary estimates may be provided by telephone or email based on information you supply about your property, including the approximate linear footage of gutters, number of stories, and roof pitch. These preliminary figures are good-faith approximations only and are not binding quotes.

B. On-Site Pricing Adjustments

Final pricing is confirmed on the day of service after our crew visually assesses the property. Price adjustments may occur due to, but are not limited to, the following:

• Roof Height & Pitch: Properties with steep pitches or heights exceeding standard two-story require additional time and specialized ladder equipment.
• Debris Load: Excessive debris accumulation beyond a standard seasonal build-up (e.g., multiple years of neglect, pine needle concentration) may require additional labor time.
• Gutter Condition: Severely sagging, detached, or misaligned gutters require careful handling that may increase service time.
• Downspout Blockages: Stubborn underground drain blockages or collapsed downspout elbows may require additional time or equipment.

C. Service Area Pricing

Pricing is consistent throughout our primary service area of Cartersville, GA and Bartow County. Jobs in outlying locations may include a travel surcharge, which will be disclosed at the time of booking.

4. Property Access & Customer Obligations

To ensure a safe and efficient service visit, you agree to the following obligations prior to our crew's arrival:

• Gate & Perimeter Access: All gates, fences, or locked access points providing access to the perimeter of the structure must be unlocked and opened before the crew arrives.
• Vehicle Clearance: Driveways and walkways adjacent to the home must be clear of parked vehicles, trailers, or equipment to allow safe ladder placement on all sides of the property.
• Pet Safety: All pets must be secured indoors or in an enclosed pen away from our work area for the safety of your animals and our crew.
• Outdoor Water Spigot: A functional outdoor water spigot (hose bib) must be available for the post-cleaning water-flow test. Please advise us if no outdoor water source is accessible.
• Presence Not Required: You do not need to be home during the service. However, you are responsible for ensuring all of the above conditions are met prior to our arrival. If conditions prevent safe access, a rescheduling or call-back fee may apply.

5. Pre-Existing Damage Disclaimer

Gutter Cleaning Cartersville GA operates with care and professionalism on every job. However, gutters and the surrounding structures (fascia boards, soffits, roof shingles, downspout anchors, and foundation concrete) are subject to deterioration over time due to age, weathering, and deferred maintenance.

Our crew will document and photograph any pre-existing damage discovered during service and notify you before completing the job. This notification is provided as a courtesy and does not constitute an offer of repair.

If you are aware of specific fragile or damaged areas of your roof, gutters, or structure, please inform us at the time of booking so we can exercise additional caution.

6. Weather & Rescheduling Policy

A. Weather-Related Rescheduling

The safety of our crew is our highest priority. We reserve the right to reschedule any service appointment without penalty if weather conditions at the time of service are deemed unsafe for elevated ladder work. Conditions that trigger rescheduling include, but are not limited to:

• Active rainfall or lightning within the service area
• Sustained winds exceeding 20 mph
• Ice, frost, or snow on the roof or ladder contact surfaces
• Extreme heat advisories that pose crew health risks

When a weather reschedule is required, we will contact you as early as possible and work with you to identify the next available appointment slot at no additional cost.

B. Customer-Initiated Rescheduling

We ask for at least 24 hours' notice if you need to reschedule or cancel an appointment. Cancellations with less than 24 hours' notice, or no-shows where property access conditions were not met (see Section 4), may be subject to a call-back fee of up to $35 to cover crew dispatch and fuel costs.

7. Payment Terms & Cancellation

A. Payment Schedule

Payment is due upon completion of service, after the crew has completed the cleaning and you (or the on-site contact) have confirmed satisfaction. We do not require upfront deposits for standard gutter cleaning services.

B. Accepted Payment Methods

We currently accept the following forms of payment:

• Cash
• Check (payable to Gutter Cleaning Cartersville GA)
• Electronic transfer (Zelle, Venmo) — details provided by crew on day of service

C. Unpaid Invoices

Invoices unpaid within 14 days of the service date may be subject to a late payment fee of 1.5% per month on the outstanding balance. Gutter Cleaning Cartersville GA reserves the right to pursue collection of unpaid amounts through lawful means, including small claims court in Bartow County, Georgia.

D. Satisfaction Guarantee

If you are dissatisfied with any aspect of our work, please contact us within 48 hours of service completion. We will return to address any missed sections or drainage issues at no additional charge, provided the concern falls within the scope of the original service requested.

8. Limitation of Liability

To the maximum extent permitted under the laws of the State of Georgia, Gutter Cleaning Cartersville GA's total liability for any claim arising out of or relating to our services shall not exceed the total amount paid by you for the specific service giving rise to the claim.

We are not liable for:

• Indirect, incidental, or consequential damages of any kind
• Property damage attributable to pre-existing structural deterioration (see Section 5)
• Damage caused by extreme weather events occurring during or after service
• Failure of gutters or downspouts caused by underlying structural, roofing, or foundation issues outside our scope of service
• Losses arising from third-party contractor work performed on the property before or after our service

Nothing in these Terms shall limit liability for personal injury caused by our crew's negligence, fraud, or any other liability that cannot be excluded under applicable Georgia law.

9. Intellectual Property

All content on this website — including text, photographs, graphics, logos, icons, and page layouts — is the property of Gutter Cleaning Cartersville GA or its licensed content suppliers and is protected by United States copyright law.

You may not reproduce, republish, distribute, transmit, display, or create derivative works from any content on this website without our express written consent. Linking to our website's homepage from your own website is permitted, provided it is done in a manner that is fair, legal, and does not damage or misrepresent our reputation.

10. Governing Law — Georgia

These Terms and Conditions are governed exclusively by the laws of the State of Georgia, without regard to its conflict-of-law provisions. Any disputes arising from these Terms or our services shall be resolved exclusively in the state or federal courts located in Bartow County, Georgia, and you consent to the personal jurisdiction of such courts.

If any provision of these Terms is held by a court to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

11. Changes to These Terms

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Changes will become effective immediately upon being posted to this page, with the "Last Updated" date revised in the hero section above.

Your continued use of our website or scheduling of services after any changes constitutes your acceptance of the revised Terms. We encourage you to review this page periodically to stay informed of any updates.

12. Contact Information

If you have any questions about these Terms and Conditions, a concern about a service, or require clarification before booking, please contact us using any of the methods below: